Occasional Agents on Website Helpdesk Support Ticket
Allow Access of Support Ticket to Occasional Agents / Employees
Only Compatible with Odoo Community Edition
This module allows your occasional agents / employees of your system to access helpdesk support tickets as.
Main Features
- System to allow your occasional agents who are internal employees / internal real users of other departments to access some assigned helpdesk support tickets.
- Occasional agents will see menu and tickets where they are set as occasional agents.
- Occasional agents can communicate with customers or internal support teams using open chatter on support ticket form.
Menu Items Available:
- Occasional Agents Desk
- Helpdesk Tickets
- Helpdesk Tickets
- Support User ==> Martin Luther
- Occasional Agent ===> John Smith