helpdesk_ticket_knowledge_base

Knowledge Base for Helpdesk Support Ticket (Q&A)

Helpdesk Ticket System with Knowledge Base with Questions and Answers

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allows the support team to see and create/manage knowledge base of questions and answers for helpdesk support tickets.


Main Features:

  • Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
  • Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with the URL of the website for that Knowledge Base (Q&A).
  • Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
  • Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
  • Before submitting a support ticket allow your customer to view your Knowledge Base (Q&A).
  • Allow your customer to also view Knowledge Base (Q&A) in my account portal.
  • For more details about the helpdesk ticket app you can see the dependent app.

Menus Available:

  • Helpdesk
    • Knowledge Base
      • Knowledge Bases
      • Knowledge Base Categories
      • Knowledge Base Tags

Check App Here

employee_timesheets_dashboard