car_repair_maintenance_service

Automotive & Vehicle Repair Workshop Management Suite | Car, Truck, Bus, Motorcycle & Heavy Equipment Service Management

Complete Vehicle Service & Workshop Management | Cars, Trucks, Motorcycles, Buses, Fleet & Heavy Equipment

Garage & Workshop Management System | Vehicle Diagnosis, Repair Jobs & Work Order Management

This module provides a comprehensive automotive and vehicle repair workshop management solution within Odoo. It enables organizations to manage the complete repair and service lifecycle for cars, trucks, buses, motorcycles, scooters, electric vehicles (EVs), fleet vehicles, heavy equipment, and other mechanical assets. The module includes customer repair requests, technical diagnosis, repair estimations, quotations, work orders, spare parts tracking, technician assignments, customer portal access, automated notifications, and integrated reporting, helping workshops streamline operations, improve service quality, and enhance the overall customer experience.

Overall Purpose

The primary purpose of this module is to centralize and streamline the complete automotive and vehicle repair workshop management process within Odoo. It enables workshops, garages, fleet maintenance companies, and service centers to efficiently manage repair requests, technical diagnosis, repair estimations, quotations, work orders, spare parts, technician assignments, and customer interactions from a single platform. This helps improve operational efficiency, enhance service quality, and deliver a seamless repair and maintenance experience for cars, trucks, buses, motorcycles, scooters, fleet vehicles, heavy equipment, and other mechanical assets.

Scope of Module

This module covers the complete automotive and vehicle repair workshop management lifecycle within Odoo. It includes customer repair requests through the portal and backend, vehicle and equipment registration, technical diagnosis, repair estimations, quotation generation, work order management, technician assignments, repair timesheet tracking, spare parts consumption, image management, repair status monitoring, customer feedback collection, automated email notifications, and integrated reporting. It provides a centralized solution for managing the complete repair and service workflow from request submission to service completion.

Real World Problem It Solves

In many automotive workshops, garages, fleet maintenance companies, and vehicle service centers, repair requests, technical inspections, work orders, and service records are often managed using paper documents, spreadsheets, or disconnected systems. This makes it difficult to track repair progress, coordinate technicians, and keep customers informed about the status of ongoing repairs. This module addresses these challenges by providing a centralized repair and workshop management solution within Odoo. It streamlines the complete service lifecycle from repair requests and technical diagnosis to quotations, work orders, service completion, automated customer notifications, and feedback collection, improving operational efficiency and enhancing the overall customer service experience.

Main Features of Automotive Service Management

  • Customer Repair Request Portal
  • Submit Repair Requests Through Customer Portal
  • Capture Vehicle Information
  • Report Vehicle Problems
  • Select Repair or Service Type
  • Track Repair Request Status
  • Improve Customer Experience
  • Vehicle Registration and Information

      • The Vehicle Registration feature allows workshops to maintain a centralized database of customer vehicles. Users can record important vehicle information including brand, model, category, manufacturing year, color, registration details, and ownership information, ensuring every repair request is linked to the correct vehicle.

      Key Points :
    • Register Customer Vehicles
    • Maintain Vehicle Specifications
    • Store Vehicle Ownership Details
    • Centralized Vehicle Records
    • Quick Vehicle Identification
    • Improve Service History Tracking

  • Vehicle Diagnosis and Inspection

      • The Vehicle Diagnosis feature enables technicians to perform detailed vehicle inspections before repair work begins. Diagnostic findings, inspection notes, repair recommendations, technician observations, and estimated repair requirements can all be recorded in a single diagnosis record, helping workshops identify issues accurately.

      Key Points :
    • Create Vehicle Diagnosis Records
    • Record Inspection Findings
    • Add Technician Observations
    • Document Repair Recommendations
    • Maintain Diagnosis History
    • Improve Repair Accuracy

  • Repair Estimation and Quotation

      • The Repair Estimation feature helps service advisors prepare accurate repair estimates based on diagnostic results. Labor charges, spare parts, service costs, and additional expenses can be included before generating professional customer quotations directly from the diagnosis record.

      Key Points :
    • Prepare Repair Estimates
    • Calculate Labor Costs
    • Include Spare Parts
    • Generate Customer Quotations
    • Estimate Total Repair Cost
    • Improve Pricing Accuracy

  • Repair Work Order Execution

      • The Repair Work Order feature converts approved repair quotations into structured workshop work orders. Technicians can follow assigned repair activities, record work performed, consume spare parts, update repair progress, and complete the repair process from a centralized work order.

      Key Points :
    • Create Repair Work Orders
    • Assign Repair Activities
    • Track Repair Progress
    • Record Work Performed
    • Consume Spare Parts
    • Complete Repair Operations

  • Spare Parts Consumption Tracking

      • The Spare Parts Consumption feature enables workshops to record and monitor all parts consumed during vehicle repairs. Parts used for each repair are linked directly to the repair request and work order, providing accurate material tracking and improving inventory visibility throughout the repair process.

      Key Points :
    • Record Consumed Spare Parts
    • Link Parts with Repair Requests
    • Track Material Usage
    • Maintain Repair Part History
    • Improve Inventory Visibility
    • Accurate Material Cost Tracking

  • Technician Timesheet Recording

      • The Technician Timesheet feature allows workshops to record the time spent on each repair activity. Technicians can log working hours against repair jobs, helping organizations monitor labor effort, improve productivity, and maintain accurate service records.

      Key Points :
    • Record Technician Working Hours
    • Track Labor Time per Repair
    • Maintain Repair Timesheets
    • Monitor Technician Productivity
    • Improve Labor Cost Analysis
    • Centralized Timesheet Records

  • Vehicle Image Documentation

      • The Vehicle Image Documentation feature enables workshops to attach vehicle images before, during, and after repairs. These images provide visual evidence of vehicle condition, improve repair documentation, and help maintain complete service records.

      Key Points :
    • Upload Vehicle Images
    • Document Vehicle Condition
    • Maintain Repair Evidence
    • Store Before and After Photos
    • Improve Service Documentation
    • Centralized Image Records

  • Repair Team Assignment

      • The Repair Team Assignment feature allows workshops to organize technicians into dedicated repair teams and assign them to vehicle repairs. Team-based assignments improve workload distribution, coordination, and overall workshop efficiency.

      Key Points :
    • Create Repair Teams
    • Assign Technicians to Teams
    • Allocate Repair Responsibilities
    • Improve Team Coordination
    • Balance Workshop Workload
    • Increase Operational Efficiency

  • Customer Feedback and Service Rating

      • The Customer Feedback feature enables customers to submit ratings and comments after their vehicle repair has been completed. Feedback is automatically linked to the repair record, helping workshops evaluate service quality and continuously improve customer satisfaction.

      Key Points :
    • Collect Customer Feedback
    • Record Service Ratings
    • Capture Customer Comments
    • Link Feedback with Repairs
    • Measure Customer Satisfaction
    • Improve Service Quality

User Roles & Responsibilities

This module provides role-based access control to ensure users can access only the features and operations relevant to their responsibilities. It defines dedicated roles for Customers, Repair Managers, Repair Users/Technicians, and Sales Users, helping organizations maintain secure access, streamline repair workflows, and improve collaboration throughout the complete automotive and vehicle repair lifecycle.

Available User Roles:
  • Customer
  • Repair Manager
  • Repair User / Technician
  • Sales User

Customer

  • Submit repair and service requests directly through the customer portal.
  • View and track the status of submitted repair requests from the My Account portal.
  • Receive repair completion notifications and submit service feedback.

Repair Manager

  • Assign repair requests to technicians or repair users.
  • Create and manage vehicle diagnosis records.
  • Generate repair quotations based on diagnostic findings.
  • Create and supervise repair work orders.
  • Review technician timesheets and repair activities.
  • Print repair request reports.
  • Close completed repair requests and notify customers automatically.

Repair User / Technician

  • View repair requests assigned by the Repair Manager.
  • Create and update vehicle diagnosis records.
  • Create and execute repair work orders.
  • Record spare parts consumption and work performed.
  • Log repair timesheets and update repair progress.
  • Communicate with customers when required.

Sales User

  • Send repair quotations to customers by email.
  • Convert approved quotations into Sales Orders using the standard Odoo workflow.
  • Generate customer invoices from confirmed Sales Orders using the standard Odoo invoicing process.


Menus Available in the vehicle Repair Management System

  • Car Repair
    • Car Repairs/Service
      • Car Repairs/Service
      • Car Diagnosys
      • Car WorkOrders
    • Cars
      • Car Parts
      • Cars
      • Reports
    • Reports
      • Car Repair Requests
    • Configuration
      • Car Repair Teams
      • Service Types
      • Services

Note: The menu names use "Car" for demonstration purposes only. This module is fully generic and can be configured for any type of vehicle, equipment, machinery, or mechanical repair and service business.

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