Website Live Chat Voice Messages | Audio Recording for Livechat

Odoo Livechat Voice Notes | Record Audio Messages in Website Chat

Upgrade your customer support experience with quick, hands-free voice communication

Description:

This module adds voice recording capabilities directly to your Odoo website live chat widget. It introduces a simple microphone button to the chat composer window. Website visitors, customers, and internal support agents can easily record and send audio messages back and forth without typing out complex issues. You do not need any outside software to make this work; it utilizes native processing to encode the audio and cleanly attach it to the active chat stream.

Purpose:

The main purpose of this tool is to reduce friction in customer support and make communication significantly faster. Typing out detailed technical issues, product inquiries, or long explanations can be frustrating for website visitors, especially when browsing on a mobile device. By unlocking voice notes in the live chat, users can quickly explain their questions hands-free. This leads to faster resolution times, better context for support agents, and an overall premium user experience.

Main Features:

• One-Click Recording:
• Start and stop audio recording directly from the live chat input area using the convenient microphone icon.
• Live Recording Timer:
• Users can actively monitor the length of their voice message with a built-in visual indicator and timer.
• Draft Review System:
• Listen to or delete the generated audio file attached to your chat draft before officially sending it to the agent.
• Mobile Friendly:
• Perfectly optimized for mobile website visitors who prefer speaking over typing while browsing on the go.